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According to the priorities as they are established in the policy of the consumer from the European Committee, the fundamental objective of the ECC is to educate and inform the European consumers, so they can completely exploit the possibilities offered by the Internal Market, without putting in danger their health, safety and financial interests. More specifically, the objectives of the ECC are the following: - It consults all consumers that face problems with their cross-border transactions and supports them in their claim of demands, proceeding in friendly settlements.
- It collaborates closely with other European Networks like the European Judicial Network (EEJ-Net), the European Judicial Network for Financier Services (Fin-Net) as well as with the General Management of Health and Protection of Consumer (DG SANCO).
- It provides information on the Community and national legislation and case law.
- It proceeds in cross-border comparisons in subjects that concern the consumers.
- It supports the trade and it proceeds in legal processes.
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